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A complete website redesign, conversion-focused user flow, and technical SEO overhaul that led to a 15% increase in bookings within the first month
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Kacey’s Custom Adventures is a Florida-based tour company offering manatee kayak tours and outdoor experiences.
They had a strong service and great customer reviews, but their website wasn’t reflecting that. Visitors were dropping off before booking, and the overall experience felt outdated.
Before we stepped in, the website had a few critical issues:
No clear structure to guide users toward booking
In simple terms, people were visiting the site… but not converting.
We didn’t just redesign the website. We rebuilt the entire experience around how users actually book tours.
We didn’t just redesign the website. We rebuilt the entire experience around how users actually book tours.
We restructured the homepage to immediately answer:
We introduced:
The goal was simple: reduce confusion and increase action.
This was the biggest shift.
We redesigned the tour pages to:
We made sure a user could land on the page and book within seconds without overthinking.
We handled all backend improvements, including:
Results:
PageSpeed Score: 91 (Mobile), 100 (Desktop)
GTmetrix: Grade A, 100% Performance, 99% Structure
Ahrefs Health Score: 97 (Excellent)
After implementing SEO improvements:
Within the first month of launch, the website delivered a 15% increase in conversions (tour bookings), along with faster performance across all devices, improved SEO health and visibility, and better user engagement with lower drop-offs. Most importantly, it started doing what it was supposed to do — consistently bringing in bookings. From our experience, the biggest impact came from a combination of clear and strategically placed CTAs, a simplified booking flow, strong trust signals such as reviews and guarantees, fast-loading pages, and a mobile-first design approach.
Book a Free Strategy CallHere’s a quick feedback shared by the client.
If your website is getting traffic but not bookings, there’s usually a conversion problem.
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Send us your website and your top 2 competitor’s websites, and we’ll send you a free Mini Website SEO Audit Report! See how your SEO stacks up!
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